⚡ Power Station Finder

Jackery Not Charging: Basic Checks and Reset Steps by Series

Jackery's own guidance for a unit that is not charging is to check the source first, then reset once. The reset differs by series: the classic Explorer models use the Display button held for about 10 seconds, Pro models use Display and USB together for about 13 seconds, and Plus and v2 models use the Power and DC/USB buttons for about 3 seconds.

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Figures on this page are quoted from Jackery's articles "Why is My Jackery Not Charging?" and "How to Reset Jackery Power Station", as read on 5 November 2026. Manuals are revised and firmware changes behaviour, so if your own unit's manual disagrees with this page, follow the manual.
  1. Check the charging source
  2. Reset the right way for your series
  3. Know what a hard reset is
  4. When a reset is not enough
Work through these in order — each step rules out a cause before the next one.

Step 1: Check the charging source

Jackery's checklist by source: wall outlet, check the outlet, use the original Jackery AC adapter, and make sure the cable is firmly connected. Solar panels, place them in direct sunlight, remove any shade and confirm the connectors are fully seated. Panel compatibility, verify the panel's wattage, voltage range and connector compatibility for your specific Jackery product. Car outlet, turn the vehicle ignition on and make sure the 12V outlet and charging cable are working properly.

Jackery also advises looking at the power station's display to see whether an incoming wattage appears.

Step 2: Reset the right way for your series

Classic Explorer (240, 300, 500, 1000): unplug everything from the power station, press and hold the Display button for about 10 seconds, and release when the screen turns off and restarts.

Pro (1000 Pro, 1500, 2000 Pro): disconnect all input and output cables, then press and hold the Display and USB buttons together for about 13 seconds, until the screen flashes or the system reboots.

Plus (300 Plus, 1000 Plus, 2000 Plus, 5000 Plus) and v2 (600 v2, 1000 v2, 1500 v2, 2000 v2): press and hold the POWER button and the DC/USB button together for about three seconds. For the Explorer 5000 Plus, Jackery also mentions a dedicated AC Output Reset Button.

HomePower (3000, 3600 Plus): if the output stops after an overload, turn off the AC output, disconnect all loads, and check the AC output area. A small reset button that has popped up means protection has tripped; press it firmly until it clicks back, then turn the unit on.

Step 3: Know what a hard reset is

For the small Explorer models Jackery describes a hard reset as fully discharging the battery and then recharging it to 100%. For the Pro series it also says you can drain the battery completely and then charge it fully.

Jackery says a reset is only recommended when the unit is having issues and should not be done frequently.

Step 4: When a reset is not enough

Jackery lists the cases where you should contact it instead: battery error codes or warning icons that keep reappearing, ports that stop working entirely or only intermittently, continuous shutdowns or thermal cut-offs, charging that still fails after a reset, and unusual sounds, smells or visible swelling.

For the last of those, Jackery says to stop using the power station immediately.

Key Facts At a Glance

FAQ

How do I reset a Jackery Explorer 1000 v2?

Jackery says to press and hold the POWER button and the DC/USB button together for about three seconds. This applies to the v2 series generally; check your manual for your exact model.

What if resetting does not fix the charging problem?

Jackery says to contact it if charging still fails after a reset, because the problem could be in the charging circuitry rather than a software glitch.

Is it safe to reset often?

Jackery says a reset is only recommended when the unit has a problem and should not be done frequently, especially when there are no issues.

Sources

Related

Other Things That Go Wrong

Symptoms overlap more than they look like they do — a unit that shuts down under load and one that never reaches 100% often trace back to the same limit. The rest of the troubleshooting set: